Customer Service

Plushpaws Loyalty Points - Plushpoints

Join the Plushpaws Loyalty Points Club today and enjoy exclusive special offers that are reserved for our customers.

Plushpoints can be earned every time you place an order, and may be redeemed against future purchases. £1 spent is equal to 1 point earned. A minimum of 100 points is required for point redemption. Plushpoints have an equivalent monetary value of five pence and will expire after twelve months from the date on which the points were awarded. Plushpoints can not be exchanged for cash.

Plushpaws will email you with exclusive special offers throughout the year, and you will also receive priority notification of new products as they become available.

Should you decide that you do not wish to receive further exclusive offers, you can amend your membership at any time.

Shipping and Handling

All Plushpaws orders received before 5pm are despatched the same day, guaranteed* 

United Kingdom - £4.95 for all orders.

Next-day priority delivery - £9.95 for all orders. Orders must be placed Monday - Thursday before 5pm. Please check availability when using this service.

International - European (EU) £14.95, Worldwide (non-EU) £22.95 for all orders. Goods are despatched by International Signed-For Air Mail. We will quote on postage when the amount charged is insufficient to cover costs.

*Product must be available from stock.

Help and Assistance

We are passionate about our business, and committed to making your visit enjoyable. 

If you have any questions - or if you are experiencing any problems with placing your order, then please contact our customer services team on 0845 226 2227.

If you would prefer to send an email then please click here .

For details of our Terms and Conditions, please click here .

For details of our Privacy Policy, please click here .

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